What are the metods of delivery?
Delivery methods vary depending on the item and the seller. The most popular of them are: post office, courier or special furniture courier. After sending the item by the seller, you will receive a message with the details of the shipment.
If items from one order come from different boutiques, then they can be sent separately by different carriers.
Subject which I’m interested in has no shipping fee. What should I do?
If there is no information on the cost of shipping on the item page, ask for a quote with your zip code. You will receive information about shipping costs as soon as possible within a few business days.
Is the price of delivery covering unloading objects?
Standard delivery does not include bringing items to your apartment. In this way, we want to ensure the lowest possible transport costs. If you ordered heavy items, make sure someone will be able to help you with unloading.
How long do I have to wait for my order?
The delivery time differs for each item. On the page of each offer you will find information on the time needed to prepare your purchase for shipment. The transport time is usually from a few days to about 3 weeks if the item comes from another country.
Shipment of vintage furniture and accessories requires careful preparation and protection of the shipment, which is why it takes longer than other online purchases.
Can I check the status of my shipment?
After sending the item by the seller, you will receive a message with the details of the shipment. You will find the number of the consignment note, the company’s details, which provides transport and, in some cases, a tracking link.
How can I pay for items?
We accept payments by Visa and Mastercard and e-transfers. Payments that are made via a secure and encrypted connection, through the intermediary of PayU S.A.
Is the VAT included in the price?
The prices are gross prices, however some items are not subject to VAT. You can find information about VAT on the website of each item.
Can I return the purchased product?
If the item you are purchasing is not satisfactory, you can return it (at your own expense) within 14 days from the date of receipt by your User Panel. When the item returns in unchanged condition to the seller, you will receive a refund of the item and original shipping from us.
The subject is defective or incompatible witch the description. Can I submit a complaint?
Yes. It is necessary to check the item in the presence of the courier and write down the damage report in the event of damage. The lack of such a document is the basis for the rejection of the complaint by the seller. You can report a complaint via your User Panel.
